Effective Date: 7/03/2025
Information We Collect
Upscale Fish ("we," "us," or "our") collects information you provide directly to us, such as when you:
● Create an account or place an order
● Sign up for our SMS messaging program
● Contact us for customer service
● Visit our store location
Information collected may include:
● Name and contact information (phone number, email address, mailing address)
● Order history and preferences
● Payment information (processed securely through third-party processors)
● SMS opt-in preferences and messaging history
How We Use Your Information
We use the information we collect to:
● Process and fulfill your orders
● Send you SMS notifications about order status, special offers, and store updates
● Provide customer service and support
● Improve our products and services
● Comply with legal obligations
SMS Messaging Program
When you opt into our SMS messaging program, you consent to receive text messages from Upscale Fish including:
● Order confirmations and updates
● Weekly special offers and promotions
● Store announcements and notifications
Message frequency: Approximately 1 message per week, with additional order-related messages as needed.
SMS Data Sharing: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How to Opt Out
If you wish to be removed from receiving future SMS communications, you can opt out by:
● Texting STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any message
● Calling us at 845 352 2555
● Emailing us at orders@upscalefishmarket.com
● Visiting our store at 126 Maple Ave #7, Spring Valley, NY 10977
Information Security
We implement reasonable physical, administrative, and technical security controls to protect and secure your personal information from unauthorized access, use, and disclosure.
Contact Information
If you have questions about this Privacy Policy, please contact us:
Upscale Fish 126 Maple Ave #7 Spring Valley, NY 10977 Phone: 845 352 2555 Email: orders@upscalefishmarket.com